Return Policy

At GemJewelo, customer satisfaction is our priority. We stand by the quality of our gemstones and jewelry. However, if you encounter any issues, we are here to assist you with our refund and return policy.

Refund & Replacement Eligibility

You may request a refund or replacement if:

Your order arrives damaged or broken due to transit.

You received an incorrect or missing item in your package.

How to Request a Refund or Replacement

To initiate a refund or replacement, please follow these steps:

Email us at gemjewelo24@gmail.com within 3 days of receiving your package.

Provide clear photos of the damaged item or missing product.

Once verified, we will process a refund or send a replacement.

Refund Processing Time

Refunds will be issued to the original payment method within 5-7 business days after approval.

If a replacement is preferred, we will ship the new item at no additional cost.

Non-Refundable Situations

Change of mind after purchasing.

Delayed delivery due to customs or shipping carriers.

Incorrect address provided at checkout.

Items that show signs of wear or damage caused by the customer.

Return Shipping

In some cases, we may request that you return the damaged item before processing a refund or replacement. If a return is required, we will provide further instructions.

We are always available to assist you. Feel free to contact us with any concerns at gemjewelo24@gmail.com.